Term & Conditions

TERMS & CONDITIONS

Effective Date: [10/03/2026]

Welcome to NextNewLuxury Marketplace (“NextNewLuxury”, “we”, “our”, or “us”). By accessing or using our website, services, or purchasing products from our platform, you agree to be bound by the following Terms & Conditions.

Please read them carefully.

1. About NextNewLuxury Marketplace

NextNewLuxury is a curated luxury marketplace connecting verified vendors with customers. While products are supplied by independent vendors, NextNewLuxury manages payment processing, order handling, and shipping logistics to ensure a seamless and premium customer experience.

2. Eligibility

By using our platform, you confirm that:

  • You are at least 18 years old.

  • You are legally capable of entering into binding contracts.

  • All information provided during purchase is accurate and complete.

3. Product Information & Authenticity

We strive to ensure all product descriptions, images, and pricing are accurate. However:

  • Product colors may vary slightly due to screen settings.

  • Availability is subject to stock confirmation.

  • Vendors are responsible for authenticity and quality.

  • NextNewLuxury reserves the right to remove any product that does not meet our marketplace standards.

4. Orders & Payment

All orders placed on NextNewLuxury are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders due to pricing errors.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities per customer.

Payment must be completed before order processing and shipping.

5. Shipping Policy

Shipping Responsibility

All shipping and logistics are handled directly by NextNewLuxury.

Processing Time

  • Orders are processed within [Insert 1–3 Business Days].

  • Delivery timelines depend on your location and selected shipping option.

Delivery

  • Customers are responsible for providing accurate shipping details.

  • NextNewLuxury is not liable for delays caused by courier services, customs, or force majeure events.

Risk of loss transfers to the customer upon confirmed delivery.

6. Return Policy

A. Returnable Items

Certain products may be eligible for return under the following conditions:

  • Return request must be made within [Insert 7 or 14 Days] of delivery.

  • Item must be unused, unworn, and in original packaging.

  • All tags, authenticity cards, and accessories must be intact.

  • Proof of purchase is required.

If approved:

  • Refunds will be processed to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error by NextNewLuxury.

  • Return shipping costs may apply unless stated otherwise.

We reserve the right to reject returns that do not meet these criteria.

B. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Personalized or custom-made items

  • Intimate wear or hygiene-sensitive products

  • Final sale items

  • Digital products (if applicable)

  • Items marked “Non-Returnable” on product page

Once delivered, these items cannot be exchanged or refunded unless defective upon arrival.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.

  • Provide clear photo/video evidence.

  • Retain original packaging.

After review, we may offer:

  • Replacement

  • Store credit

  • Refund (at our discretion)

8. Vendor Responsibility

While vendors supply products, NextNewLuxury oversees order fulfillment and customer service.

However:

  • Vendors remain responsible for product authenticity and quality.

  • NextNewLuxury may suspend or remove vendors who violate marketplace standards.

9. Pricing & Taxes

All prices are listed in [Insert Currency].

Customers are responsible for:

  • Applicable taxes

  • Customs duties

  • Import charges (if applicable)

10. Intellectual Property

All website content including logos, images, branding, text, and design elements are the property of NextNewLuxury and may not be used without written consent.

11. Limitation of Liability

To the maximum extent permitted by law:

  • NextNewLuxury shall not be liable for indirect, incidental, or consequential damages.

  • Our liability shall not exceed the amount paid for the product in question.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or courier disruptions.

13. Account Termination

We reserve the right to suspend or terminate accounts that:

  • Engage in fraudulent activity

  • Abuse return policies

  • Violate these Terms & Conditions

14. Changes to Terms

NextNewLuxury may update these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

15. Governing Law

These Terms shall be governed by the laws of [Insert

Federal Republic of Nigeria

/State].

16. Contact Information

For inquiries regarding these Terms:

Email: [nextnewluxury@gmail.com]
Customer Support: [+2347030164259]
Website: www.nextnewluxury.com

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